How to Use 9-1-1

In any emergency situation - police, medical or fire - call 9-1-1 first. 9-1-1 is your telephone number to get emergency help.

Speaking with Dispatcher

Quick response depends upon the vital information which you provide. Remain calm and speak clearly. Tell the dispatcher;

  • What is happening?
  • What is your name, address and phone number?
  • Where is it happening?

The dispatcher will ask you more questions. Provide answers as best as you can. Please remain on the phone - do not hang up unless you are in danger or until the dispatcher advises you to.

The 9-1-1 dispatcher relays your information by radio to the police, fire or ambulance units as they respond to the location of the emergency.

For Help Only

Remember, 9-1-1 is only for those who need help. Post your address, phone number and nearest cross street by each telephone so that any babysitter, friend, visitor or family member will be able to give the vital information needed for a quick response.

Your house numbers need to be visible from the street, in daylight or darkness, or clearly posted where your driveway joins the main road.

Remember - as a reporting party of a 9-1-1 emergency, you are an important partner with the 9-1-1 caller taking and dispatching team. We want to get help to you fast. We need your eyes and patience while we work with you. Thank you for your cooperation!